“I'd go so far as to call 'Shifting Gears' required reading for anyone involved in managing a trucking company, large or small, whether or not the reader has any intention of walking the ISO path formally. The principles of successful management are clearly laid out, in accessible language, by authors who truly understand the unique challenges that trucking presents.”
-- Rolf Lockwood, Editorial Director, Today’s Trucking Magazine

"It's real world and very compatible with our thinking in the industry. Formalizing our quality system using these management principles definitely helped us become more
profitable"
-- Greg Brown, President, BR Williams Trucking

"The quality management principles in this book really do work. We realized substantial gains in improving driver retention using these principles"
-- Norm Sneyd, President, Highland Transport

“We have applied the principles outlined in Shifting Gears to our Quality Management System with fantastic results! Since adopting ISO 9000 our services have improved and our customer satisfaction has increased. This books explains how a transportation
company can improve performance and profits through ISO 9000."
-- Jimmy Barkley, Director of Quality, AAA Cooper Transportation

“Shifting Gears really opens up your eyes to the application and benefits of ISO 9000 in trucking”
-- Dan Doran, President, Ace Doran Hauling & Rigging Company

“If a trucking company wants to improve it’s operation by using best practices and principles, then this book is a must. It should be required reading for anyone who wants to operate efficiently and safely in a world class economy that requires a certain management understanding and special skills”
-- Jim Runk, President & CEO, Pennsylvania Motor Truck Association

“It’s terrific, just the way it’s put together. For somebody that is just coming into the system, ‘Shifting Gears’ offers in a detailed and easy format what the quality system is trying to accomplish.”
-- Don Papke, Director of Quality, Hilldrup Moving & Storage (United Van Lines agent)

“The authors, all quality professionals in the trucking industry, provide guidance, based on experience, in applying principles contained in ISO 9000 to their industry. Practical texts written about applying ISO 9000 in service industries are rare. Readers in other service industries will find valuable guidance in these pages, which are primarily structured around the eight Quality Management Principles.”
-- Robert W. Peach, Editor, ISO 9000 Handbook